Company
Name: IBM
Company
Website: www.ibm.com
Job Details:
Requirement: Remote Infrastructure Support
Location: Bangalore/Hyderabad
Category: IT/Software
Experience Required: Freshers
Description:
IBM Sales and Distribution develops, integrates, sells and distributes IBM’s unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM’s focus on business value, the company’s global team of account representatives combines a deep understanding of each client’s organizational and industry-specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.
Desired
Qualification:
Degree: Any Graduates
Other Skills Required:
- Candidates need to have a minimum of 60% in X, XII, UG and PG (if applicable)
- Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP
- The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis
- Perform problem cause analysis
- Resolve routine customer problem
- Remote Infrastructure support delivery
- Ability to meet a set of defined account agent productivity measurements
To Apply: Click here... (Hyderabad)
Click here... (Bangalore)
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