Company
Website: Ericsson
Company Website : www.ericsson.com
Job Details:
Requirement: Engineer
Location: Bangalore
Category: IT/Software
Experience: Fresher
Package : As per the industry standards
Description:
As the world’s specialist in mobile
broadband, we’ll help you enable your end users to do more
than ever before with the world’s most efficient mobile networks, the
intelligence to maximize their value and the services to make it all work
together.
Desired Qualification:
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Degree: BE/BTech Graduates
Other Skills Required:
- Ticket
Management- Converting all alarms as per existing guidelines to Trouble
ticket, route it to concern stake holder and follow up for closure.
- Fault
remedy requiring on site presence is dispatched timely (as per the SLA /
KPI) to the field operations organizations
- Work
Order Handling – Faults which require onsite support
- Regular
follow up on the events with relevant departments working on it as per the
MSTOP process
- Work
towards KPI & Balanced Scorecard parameters
- Work
towards the goals and responsibilities assigned by the Shift Manager
- To
ensure Security is implemented and maintained in accordance with Security
and Risk Management directives of the organization
- Adherence
to the organizational guidelines & departmental processes &
procedures Key output Pre-Study results, Component design & granular
user stories
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