Company
Name: NTT DATA
Company
Website: www.nttdata.com
Job Details:
Requirement: Associate System Engineer
Location: Bangalore
Category: IT/Software
Experience Required: Freshers/Exp
Description:
NTT DATA is a Global IT Innovator delivering technology-enabled services and solutions to clients around the world. The company provides consulting, managed services, projects, outsourcing, and cloud-based solutions to mid-sized and large enterprises in all major industries.With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.
Desired
Qualification:
Degree: B.E/B.Tech/M.Tech/MCA
Other Skills Required:
- The candidate should be B.E/B.Tech/M.Tech/MCA graduate from recognized university
- Should have good communication skills and verbal ability.
- Should possess good analytical and critical problem solving skills.
- Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
- Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
- Triaging the tickets to different support groups based on category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status
To Apply: Click here...
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