Company Name: CSC
Company Website: www.csc.com
Job Details:
Requirement: Associate Engineer Technical Support
Location: Hyderabad
Category: IT/Software
Experience Required: Freshers
Description:
In addition to our headquarters in Falls Church, Virginia, USA, and
three other major offices in Australia, Asia and Europe, our 95,000
professionals serve clients in more than 70 countries.For more than 50 years,
we at CSC have developed smart, technology-enabled solutions to solve our
clients' toughest challenges, demonstrating a commitment to excellence and a
passion for exceeding expectations. Over the past five decades, technology has
radically changed the world we live in. We have remained at the forefront of
our business because we have understood how to use technology change and
innovation to deliver value to our clients.
Job Description:
- Understands
and solves complex technical problems in the production/operational
environment.
- Liaises
with customers on accounts to diagnose, investigate, and resolve hardware
and software issues.
- Works
with infrastructure groups, developers, and project managers to ensure new
infrastructure is successfully integrated into operational support.
- Understands
the customer's business drivers and service level agreement targets.
- Keeps
the customer fully informed of progress against technical issues.
- Understands
the business service level agreements and prioritizes technical workload
to deliver the targets set.
- Manages
and drives resolution of technical issues in a timely manner to minimize
costs to the business.
- Identifies
and delivers cost saving and service improvement initiatives within the
operational support arena.
Desired Qualification:
Degree: Any Graduate
Other Skills Required:
- The candidate
should be Any graduate from recognized university.
- Should have good
communication skills and verbal ability.
- Should possess
good analytical and critical problem solving skills.
To Apply: Click here...
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