IBM hiring "Technical Support Associate" in Bangalore/Hyderabad,June 2013

Company Name: IBM

Company Website: www.ibm.com

Job Details:

Requirement: Technical Support Associate

Location: Bangalore/Hyderabad

Category: IT/Software

Experience Required: 0-2 years

Description:

                                    
          
                          IBM Sales and Distribution develops, integrates, sells and distributes IBM’s unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM’s focus on business value, the company’s global team of account representatives combines a deep understanding of each client’s organizational and industry-specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.

Desired Qualification:

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Degree: B.E/B.Tech/Diploma/Others

Other Skills Required:

• The candidate should have complete Bachelor's Degree/ Diploma from any recognized university.

• Ability to identify basic hardware parts and aware of basic hardware concepts

• User level familiarity with at least one e-mail client - Outlook, Notes etc.

• Skilled in commercially standard software applications and major desktop operating systems.

• Should have the awareness of basic networking concepts and technologies.

• Must possess questioning skills /probing skills, as relevant to the issue and level of the caller

• Fluency In Communications Skills (both spoken and written)/ soft skills.

• Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. 

• Shifts will 24x7 in nature and can vary depending on geographies supported.

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