IBM Off-Campus Drive For Fresher “Technical Support Engineer” at Calicut/Cochin on 20th , 21st, 23rd & 24th April 2013

Company Name : IBM

Company Website:  www.ibm.com

Job Details:

Requirement:  Technical Support Engineer

Location: Across India

Category: IT/Software

Experience: (0 - 1) Years

Package:  INR 2,00,000 - 3,20,000

Job Posted Date: 12th April 2013

Off-Campus Date:

1. For Calicut: 20th & 21st April 2013
2. For Cochin: 23rd & 24th April 2013

Venue: Will Be Announced Shortly

Description:

  IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.

Desired Qualification:

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Degree: BE/BTech/BSc/BCA/MCA Graduates

Other Skills Required:

• The candidate should be a BE/BTech/BSc/BCA/MCA graduate from any recognized university
• Candidate should have completed minimum of 15 years of formal education.
• Candidates shouldn't have any backlog at the time of IBM process.
• Candidate should have good communication skills.
• Candidate should have good knowledge on Computer Hardware and Networking concepts.
• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP
• The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis
• Ability to meet a set of defined account agent productivity measurements

                                                                                              

To Apply: Click here...