Company
Name: QSource
Company
Website: www.qsourceglobal.com
Job Details:
Requirement: Help desk Engineer
Location: Chennai
Category: IT/Software
Experience Required: Freshers
Description:
QSource Global Consulting was established in the year 2004 in Chennai and subsequently moved headquarters to Bangalore, the IT-Hub with a focus on recruitment and human resource services to the IT industry. Over the last 4 years we have evolved into a wholesome single point stop for all human resource services with a mission to provide quality people at all levels and enhance the human capital.Today, QSource being one of the leading players in the market has grown exponentially by setting up branches in Pune and Visakhapatnam apart from operating in Bangalore and Chennai. QSource has evolved from the Qatalys fold and leverages on Qatalys Software Technologies' global presence to pursue overseas markets.
Desired
Qualification:
Degree: B.E/B.Tech
Other Skills Required:
- The candidate should be B.E/B.Tech/B.Sc graduate from recognized university.
- Should have good communication skills and verbal ability.
- Should possess good analytical and critical problem solving skills.
- Provide remote Level 1 help desk support to customers, first point of contact
- Solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing an Incident
- Create, record, and resolve incoming requests for service (Service Requests)
- Document and maintain detail history of Incidents from start to finish
- Answer queue calls on a regular basis
- Provide a high degree of customer satisfaction, technical expertise, accuracy, and timeliness
- Ability to translate complex information into a logical, concise presentation (verbal and written)
- Strong attention to details - driven to prevent errors and solving problems
To Apply: Click here...
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