Company Name: Sasken Networks Engineering Ltd
Company Website: www.saskennetworks.com
Job Details:
Requirement: Desktop Support Engineer
Location: Bangalore
Category: IT/Software
Experience Required: 0-2 years
Description:
Sasken Network Engineering Limited (SNEL), a 100 % subsidiary of Sasken
Communication Technologies Ltd. Specialises in a basket of services spread
across Managed services, Systems Integration, Technical Support, Technical
documentation, Training and IT services. The articulated vision for SNEL is to
be the preferred partner for telecom services globally. SNEL's capabilities are
in Installation & Commissioning, Managed Services, Technical Support
services, Technical Documentation & Learning Management solutions, RF
Engineering and Network Benchmarking of wireless networks.
Desired Qualification:
Degree: Any Graduate
Other Skills Required:
- Candidate
must be willing to work on all the above mentioned Shifts.
- Technical
support involving the support for desktop, point of sale (POS), EDC (card
swiping machine), printers etc.,
- Trouble
shoot all incoming calls and try to resolve the same on telephone
- Log
user calls and give them a trouble ticket
- Assign
severity level to each call
- Track
each call to resolution.
- Generate
call reports using the Service Desk tool provided.
- Escalate
the calls, if necessary
- Analyze
the call statistics
- Maintain
database of the various vendors with details such as contact person,
telephone numbers, escalation matrix, response time and resolution time
commitments etc.
- Log
calls with vendors (including Hardware, LAN/WAN and Firewall/Back-up
software related issues requiring Vendor assistance/intervention)
- Coordinate
with the vendors and get the problems resolved.
- Escalate
problems, if required.
To
Apply: Click here...
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